MN
Mza N

1 reviews | Active since Mar 2018

30 Mar 2018, 20:30

Stay away from ELDO COACHES

The bus was 3.5hours delayed AND guess what, a substandard unlabelled bus was hired to get us to PE.

Rude and unhelpful staff at the Johannesburg park station! Paid R735 to get to PE for this pathetic service!! STAY THE ELL AWAY FROM THIS BUS COMPANY!!!

At least the customer care centre was helpful ! But please save yourself some trouble and DO NOT BOOK THIS BUS. Rather not take your trip!

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Replies (1)
Eldo Coaches
Eldo Coaches's reply31 Mar 2018, 23:40
Official

Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.

We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we’ve notified the proper department of your complaint.

Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.

Thank you again for bringing these matters to our attention.

We will shortly revert to you with an outcome to your complaint