Stay as far away as possibel to Eldo Busses

I was traveling from Durban to Johannesburg using Eldo Coaches Bus, the bus got stuck just after 21:17pm still in KZN and that cannot be blamed to the drivers as they only drive buses and not fix or service them themselves. now this is the story, this is not the 1st time i got stuck with Eldo Bus this is my 3rd if not 4th time but i never complained about this, and my wife got stuck twice already with this bus coming form East London traveling with my daughter as a result she had an upset tummy due to that as she was scared.

On my trip we had to rely on Translux Bus who was stopped by the bus drivers to pick us up, poor Translux had to take 16 people as they couldn't accommodate everyone. When i arrived in JHB i went to the Ticket office looking for contact details for complaints department and that worsened the situation as the booking Clerk @ Ticket office called for me the lady (Elize) who happened to be the Manager at Eldo (Area or Regional Manager, stand to be corrected on the title) who also seemed to be sympathetic with the and even advised that she is also not proud to work for the bus as she has been getting lots of these complaint. she than offered me a bus complimentary and i advised her that due to this experience i will have to think about this offer, on Saturday at 10:37am i called Elize and there was no answer than she called me back and i advised her that i will accepted her offer and she advised me that she will come back to me shortly with a Ref #. At 12:24pm still no response from Elize and i sent her Text and there was no response, at 15:35pm i sent her another follow up and still no response and 18:07pm i sent her the very last text and i even mentioned to her that i am now taking this on Social Media, and guess what, still no response from her. Bear in mind i never asked for free-bees from Elize that was an offer form her