Stand By Tickets

Good Morning

On the 2nd November 2018 I purchased tickets at Umtata office to travel from Umtata to Johannesburg on the 4th November. These were manual tickets since there was no power at the time of purchase. Come Sunday, I had to cancel my travel, so I visited the office in the morning to cancel the tickets. I was told our names were not on the passenger list so I cannot cancel, but I can always rebook with my manual tickets within 12 days. On the 13 November I visited parkstation to re-book the tickets. I was attended by a supervisor (never took her name) who took photos of the tickets and my cell number. She promised I will get a call the following day regarding the issue, I did not receive the call. I wrote an email 15 November to customer service to follow up. On the 19th I called customer service and spoke to Dwane who gave me a call center email adress to forward my query. I indeed received a call but my battery had died so they emailed to say they tried to reach me. I rep**** back with my work and cell number but did not get a call again. On the 22nd I emailed the call center requesting that someone called me, no response and again on the 27th I emailed the call center and customer service but untill today no one is responding. When I call them my self I hold untill it just cuts off. I cannot go again to parkstation to be turned away. I need someone to call me and tell me where to go and who to speak to so I can rebook these tickets.

Regards...