SHUTDOWN THIS ****PY COMPANY
WORST SERVICE EVER. ON FRIDAY MORNING 27.04.2018 I HAD TO TAKE A BUS AT DURBAN STATION @7AM , AT 6.30AM I GOT A MESSAGE SAYING I WILL NOW BE BOARDING THE BUS AT TROPICANA HOTEL, WHAT COMPANY INCONVENIENCES CLIENTS LIKE THAT? HORRIBLE ATTITUDE FROM THE LADY WHEN I ASKED HOW DO I GET THERE, SHE SAID THERE ARE THE CABS WITH A SMIRK ON HER FACE. HOW CAN U EXPECT CLIENTS TO PAY FOR A TRIP NOT BUDGETED FOR AND BE TOLD 30MIN PRIOR WHERE IS CONSIDERATION?
TODAY 01.05.2018 AGAIN I HAD A PROBLEM THAT YESTERDAY THEY SAID THE BUS I HAD BOOKED FOR 18.30 WONT BE AVAILABLE I MUST BE AT THE STATION FOR THE 9AM BUS. DOES THE ELDO COACHES THINK FOR THEIR PASSENGERS AT ALL? I HAD PLANS THATS WHY I BOOKED THE LATE BUS .AGAIN WHOEVER WAS ON THE PHONE SAID IF YOU DONT WANT TO TAKE THAT BUS COME FETCH YOUR MONEY. WHAT COURTESY IS THAT? NOT ONLY THAT WHEN IN JHB WE HAD TO WAIT FOR AN HOUR TO DEPART.
HORRIBLE BUS EVER WITH UNCOMFORTABLE SEATS.
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we’ve notified the proper department of your complaint.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Thank you again for bringing these matters to our attention.
We will shortly revert to you with an outcome to your complaint.
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we’ve notified the proper department of your complaint.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Thank you again for bringing these matters to our attention.
We will shortly revert to you with an outcome to your complaint.