**** Service again from Eldo Bus Coaches

Yesterday (10/01/2022, my mother in-law (Mrs Nombuyiselo Ketshengana) was travelling with my 7 year old daughter (Latoya Ketshengana) from Midrand (Big Bird) to East London and the bus was due to arrive at 15:25pm. Bus arrived at 15:49pm and there was no apology or any explanation from the driver/s or the lady that was checking tickets in Midrand the reason for the bus delay. This is the sweetest part of the journey, @ Park Station (JHB) buses were swapped and the passengers on this bus were moved to another bus that will be going to East London as their bus has now decided to go to Port Elizabeth; and my mother in-law was never made aware by the driver or anyone from Eldo Coaches about these arrangements. On the way to East London my mother in-law noticed that this bus is not taking East London routes, she then got up and spoke to the driver and the response she got from the drive was that he only took the bus from the driver from Midrand and this was supposed to be communicated by the driver that collected them in Midrand. Guess what, my mother in-Law was dropped off half-way to East London and in New Town (Fort Beaufort) with a big bag and big suitcase and she is now stuck at the taxi rank trying to find her way home, with my 7 year old daughter. Eldo will refund us our full travelling monies and we demand a formal apology from Eldo and failing this, i am taking this much further this is just the beginning. You will never put my daughter and my mother in law's lives in danger and expect us to fold our arms and celebrate.

Awaiting for an urgent response to this one.

My Number is ***