******* company, poor poor service and should be removed from the road

I booked a bus from Durban to PRETORIA 27th November. The bus arrived and left late, now granted that part was understandable apology messages and all. The problem now comes yesterday when I booked a bus back to Durban meant to leave at 20h00 First problem was bus also arrived extremely late, waiting 4 hours for a bus is not acceptable. At the JHB base (park station ) none of the employees would explain anything with regards to the delay and why there's a delay, we kept seeing buses coming in for dropoff and and leaving empty with no explanation. Mind you this now included the passengers who'd been waiting for the 21h00 and 22h00 buses I called the call centre and one of the consultants I spoke to was Papi who mentioned that 2 buses were en route. The busses arrived and there was a Mish mash with everyone now getting on the bus irrespective of the time of their departure. I called again requesting that they at least have another 2buses so we may all get on preventing some sort of stampede. This we got and the buses left at 00:14

Our bus is now stuck at PMB broken down, the only bus available was full and the people who managed to get in others were standing. Us left behind then requested to at least be put into a taxi and they cited insurance issues. My question then is, how are those insurance issues of putting is in a taxi different to those of people being overloaded in a bus. THIS WAS SAID BY WESLEY from the Durban offices. I called the call centre and spoke to a variety of consultants Asemahle,Zamxolo and another one requesting at least some sort of balance so I may take a taxi in a manner that excludes the company from their INSURANCE WORRIES. The response I got was that a supervisor would get back to me - they didn't I called back at the call centre and my calls were now not being answered. I went to the Aldo offices in PMB to request to call using the company phone and spoke again to Asemahle who supposedly was putting me through to the supervisor - THEY HUNG UP THE PHONE!! I then recieved a call from KYLE who stayed that unfortunately they don't usually do refunds on delays or breakdowns. My question to him then was what must happen now because I haven't had a bath, I'm hungry and frustrated and was told that he'd get back to me in ten minutes. I feel that the manner in which ELDO COACHES has handled their poor service shows their lack of care for our complaints.