REFUNDS

I have cancelled my bus ticket 14 December 2021 and asked for REFUND. I was told to email all my documentation which I did 27 December 2021. I have forwarded a 2nd email (March 2022), asking about the refund - NO ONE GETS BACK TO ME!!! Cant get through via any telephone number which is published - no emails get answered!!!!! NO REFUNDS GETS PAID BACK!!