1 reviews | Active since Aug 2018
Refund on ticket refused
On 18/8/2018 bought a ticket.for my.cousin Rochelle to Bloemfontein abt 2hrs before departure. Was in a doubt bt the consultant didnt inform me ticket was.not refundable once ive booked. Decided to cancel nd lady said no problem bt when she logged in to give refund she said "oh sorry its not refundable". It was clear that she also wasnt aware of this! Lodge letter of complaint to Selesley didnt have decency to investigate or apologize just responded with " pls find attached terms and conditions". Very very dissapointed because the least they could do was to inform clients abt this condition which she never did. And it is only.printed after you purchase ticket! I didnt even see.it on the ticket that is.misleading. I will.never ever make use of this bus service at all.
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we’ve notified the proper department of your complaint.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Thank you again for bringing these matters to our attention.
We will shortly revert to you with an outcome to your complaint.
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we’ve notified the proper department of your complaint.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Thank you again for bringing these matters to our attention.
We will shortly revert to you with an outcome to your complaint.