Refund me URGENTLY!!!

I require some assistance in obtaining a refund for bus tickets purchased on Friday for the 21:55pm bus from Johannesburg to Pietermaritzburg.

I booked the bus telephonically and was instructed to make payment at either a pep or ackermans store, which I did. The tickets were for 2 adults and 1 child. I paid R1650.00 for the bus tickets and sadly never made it to Pietermaritzburg.

Firstly, we were made to stand in the bitter cold waiting for the bus which was scheduled to arrive at 21:55pm but only came at midnight. No information was communicated to us about the delay and the ticket office at park station remained empty from the time we arrived at park station. When the bus arrived, it was dirty and smelled incredibly foul.

The bus was small and could not accommodate all the passengers and as a result ended up being overloaded. The driver then asked some of the passengers to stay behind.

On departure from park station the bus was merely 500 meters down the road when it was involved in an accident.

Attached hereto is my ticket, below please find all my booking information. I expect someone to come back to me ASAP with a resolution.

Reservation number ACI3AU Reference number *** Reservation was made for Leslee, Ian and Larvelle Crosson

I would like a refund as soon as possible. I am highly disappointed in your services.