Poor transport services (moolas transport

Tetelo secondary booked a bus to Parys, paid the full amount. Paid for a luxury bus and we were given a bus without a window, finished tyres the doors don’t open, it’s raining and the rain is getting inside. We are at the depo now and Mpumi at Eikenhoff of Moolas transport services doesn’t know anything and she’s telling us about another bus that is coming and we’ve been waiting for 5 hours. It’s dark now and we don’t have anything. This is a nonsense bull **** company