Poor Service

My is Thandokuhle Beje, Yesterday i bought a bus ticket online on computicket at about 20:30 for 21:00 bus, the ticket number is B6M9UHDA, then the bus was delayed due to unknown reasons but eventually bus came around 22:40.

Now the conductor of the bus by the name Promise and the other two drivers of the bus Registration FF 51 JX GP called names of the people supposed to leave at 21:00 and they said my name was not there on the list they had.

They told me that i am not gonna jump-in in that bus, and i asked why? Then the bus conductor called someone by the name Elton or Eltin who told me that i bought the ticket and canceled it, i bought it again and canceled it again, then he added that but he can put me in the bus of 23:00.

Now bear in mind that i canceled my ticket based on what Elton and Promise said but now they're shifting me to 23:00 bus but i said it's fine even though i didn't sign up for that.

Then second bus came at about 00:24 with the Registration YTY 480 GP they also said i am not going to get in that bus because it's for 22:30 people, i said okay, then the bus left.

Third bus came which was not Eldo Coaches it was CITILINER then the conductor decided not to consider my situation but i spoke to the drivers the one driver gave away his seat, then i went inside the bus at 01:24 in the morning.

I didn't go to work because i got to Johannesburg Park Station about 08:27 in the morning and i was supposed to start my shift on the 21 February 2023 at 06:00. So i was booked annual leave which i didn't apply.

My money was taken and i didn't get proper service, i didn't go to work due to the poor service of this bus, i was forced to book annual leave, i want relevant actions to be taken.

Thandokuhle Beje