poor service

i have never used eldos coaches before. i bought a ticket saturday for my son and his mother to go to Paarl with my son. leaving sunday evening at 21:20 from hopetown. we waited there sunday from 21:00 up until 23:00 and no eldos coaches pitched!they don't pick up their phone nor the emergency number. i called this morning to get refund. i spoke to a lady which advised she will call me in 30 minutes which she never did. i than called again and spoke to an Anotinio who said the same. he called me at 12, i missed his call and called back straight after. a guy told me antonio will call me. he never did. i kept trying to call from 1pm untill 2:10 when i finally got through i spoke to a guy who told me Antonio left and i must give him my number he will contact me back after finding out what happened. i gave him time till 4Pm he never called. in the meantime i wasted R60 airtime trying to get hold of you guys after my 1year old son had to be in the cold last night for two hours! my ticket reference number is AACTCC01