Poor in every sense
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Eldo Coaches reviews & complaints Eldo Coaches complaints 87 J Jacobus Sadie Jan 02, 2022 Eldo Coaches - Service and *********
Whom it may concern
The bus ticket purchased states we depart from Pretoria 16:30 and Arrive in Port Elizabeth 07:30. We get in time and ask around what bus we must bord. The sms we receive from the company is that we may bord one of the 3 busses Grey hound, City Liner and Eldo. We eventually get the bus but the driver is in patient and rude and talks soft that you can't hear. Don't know who but two guys directs me around the bus and tells me to put my stuff in.
Go in was hot and we get seats at the back. Bus departs 16:33 Pretoria station. It's warm no Covid 19 regulations we stop a block from the JHB station. Bus driver speaks soft. Everyone at the back just gets up and people just walk. But can see no one knows what . My girlfriend ask the bus driver if we must stay on board or leave with the rest. She just got a bad feeling somethings wrong. The groups gone and the bus driver tells her she should have been off the bus by now. She comes back for me on the bus. Then we go across the street to get the driver to release our luggage from the Cityliner. He tries to flag and stop another bus company to take us to the station. The bus just went past. Then he calls a guy that sits next to the Eldo bus to take us to the station. The guy is loud and very aggressive and says no he will show us the way and very persistent and then goes and fetches a trolley and again persistent we must put all our luggage on the trolley. We only put the big luggage on and carry the small luggage. We walk around cars and busses and people we end up in the station and he tells us that this is Eldo bus counter we excite gate six he wants money. I tell him to take me to the nearest Absa ATM because I don't carry cash on me. I draw R40 and show him R20 he shouts and says clearly he wants a R100. I go back and return. I tell him I will give him R50 now and R50 later if he gets me and my girlfriend on the bus safely. He tells me I must give him R20. I give him the money and the guys that was following us he chased away. At gate 6 we squeeze past the people. The same guys that he chased away grabbed our bags at the section where the staff was standing and they wrapped the luggaged and took us to the bus and the more I tell them I dont have money the more they just move and hustle and ask the lady at the bus if its going to PE. They through the luggage in the luggage compartment and I tell them I only have R70 cash. They look disappointed but took the money and left.
My first thing I can say is that I never felt so scared and overwhelmed in my life. And other thing is I am so disappointed in Eldo coaches. I drove with other bus companies and they arent like what I experienced. Rude, lazy, unprofessional and unhelpful.
I was even ******** out of my money R140
Saddest part is that a friend referred me to use Eldo. Don't start when we went up on the 23rd December 2021 worst and also scarry and longest trip ever. Return trip 02 January 2022
Eldo coaches Reference AB3PQ8
Passenger Janet Burdekin
Ticket: AB3PQ804 AB3PQ803
Sincerely
Jacobus Sadie