Poor Customer Service I have ever received from a Bus Company

I booked a bus for the 27th October, that was to leave at 18H10. I arrived at the departure point at 17H30 as per instruction. We stood there not knowing what was going on until 18H56 where we received an SMS saying, "..the bus was delaying and we should remain in our departure point.." We continued standing there in a very cold weather with the food we bought for the road. At 19H30, we got another SMS reaffirming us that the bus will depart in no time and we should remain in our departure point. We ended up eating what we had for the road. It was at 20H21 when they felt it was enough to dehumanize us and told us that the bus has been cancelled and postponed to the 28th October. We then had to organize transport to take us back home, bare in mind there were no more public transport at that time and had to hire a private car to take me back to my place and had to accommodate some of their clients as they were stranded. Due to my safety and also space, I couldn't accommodate all of them, some slept at the filling station. I had to spend money that I did not budget for. I lost an interview which was at the last step for me to be employed. I cached some flu due to cold weather that was in the Eastern Cape on that day. Can someone please advice me, where can I report this. I really need to report this company. I sent them some emails and they did not respond to even one email.

Hope to hear from you soon.

Regards,

Lundi