Poor customer service and the agents are clueless

Poor services they need to shut it down. Please fire Anita Zondo from durban station. My sister bought tickets online from Johannesburg to durban and return from durban to johannesburg, firstly our bus on Thursday night was late so we received sms telling us about the delay as always our bus was supposed to leave @ 10pm and 9:15pm we received the sms about the delay and we left park station around 10:40pm and we arrived the following day at durban Station and the drive told us if u going to durban beach I will leave you there and he did that and then we ask the driver how does this buses go he told us all bus start at the durban beachfront and after go to durban station so today our bus was for 8:30 am we arrived at durban Beachfront 7:55am according to us we are early we waited n another sms at 8:50am about the delay and 9am I called the durban station and I talk with Anita Zondo ask her where is the bus and she asked my name I gave her my sister's name and she told me we supposed to be at durban Station but is already late because our bus left us so I asked her so if the bus left already why do they send the delay sms she said she doesn't know so pls fire her because we found out that the 8:30am bus left the station at 9:30am she was supposed to tell us to come there because there's was still time for us to arrive there and catch a bus instead she ****. And I decided to go to the office and I told her I was the 1 calling and she said she won't assist me because they have a write to do so.