Poor communication and lose on my side

Good day Eldo Coaches

I'm so hurt and disappointed at the service I received at Bosman Station, which ended up as a frustration to be as a client. Stranded in Pretoria yet I should be on my way to Eastern Cape

My main complaint is when I arrived at Bosman, there was a long queue with 1 Eldo Personnel, she had to attend to each and everyone of us and bare in mind NO COVID-19 Regulations Protocol in place. No social distance.

After a long,long wait, the Eldo ladies suggested everyone with Reference Nr or Ticket on their phones to please go outside. They will be attended once the bus/busses arrive. Before going outside as instructed, I decided to personally go and ask her about my Ticket. She looked at my phone and said my bus will be here at 19pm

At 19:00 the Bus driver said they were going to Durban, not Kokstad. What is frustrating is the fact that I arrived way on time but now I'm stranded and I can't attend the FUNERAL at home tomorrow morning.I had to take Uber with the last money I had on me back to Centurion