Poor and inaccessible Services and correspondence

I'm beyond frustrated with trying to get assistance with changing my ticket!!! I've contacted Eldo in all 4 platforms ( email:***; Online chat platform; WhatsApp messenger; Branch in Pretoria) but no assistance to date!!! I'll be damned if I have to pay to rebook a ticket that I requested to be rescheduled within the specified time frame as per your T&Cs!

Your business has the most *********** and frustrating services ever! No one is able to assist in 4 days!!!! It's unacceptable and very unprofessional!

Can someone please attend to my request urgently!