Pathetic Service.

Normally I am not a complaining person but this had came to my nerves, I had booked a bus with the service ticket 3206, 29th of April 2018 for 19:00 from Midrand to Durban, arrived at the N1 Shell Garage at 18:55 but the bus was already gone left me and there was no communication. I understand that I have to be 30 minutes early but still this does not give the drivers a right to leave us(clients) before the time stated time on the ticket. I would understand if I have arrived a minute late then yes by all means they can leave, even so they can communicate as they know that there is someone on the list that has not arrived yet it should be some sort of finding out if you are still coming but lets leave that part alone. my frustration is that I had to call the call center( ********** 367 at 18:59) to find out that the bus has left or delayed. on my surprise they said I just missed it, asked the call center agent how is it possible that it is 19:00 and the bus has left me behind without communication.

Had to run after the bus to catch it at Johannesburg Park station.

This was not the first time happening last year same incident happened had to rung after the bus the bus left me behind when I was 15 minutes early, still had to rung after the bus, also witnessed other clients left along the way, the driver would just see that there is no one on the pickup point and just leave. actually I don't mind if they leave after the stated time on the ticket because I also understand that the bus has its calculated time for destination, but to leave clients behind its poor service and harsh thing to do and also you guys must understand that you are getting paid due the same clients who support to take that bus. and you should train your drivers to understand one part of the business that with no clients there is no Job for them for the matter of fact there will be no Eldo coach.

I hope this will be looked into and addressed to all your drivers because its a trend on your coaches. just imagine the inconvenience that is caused to client that is depending on that bus to reach their planed destination and finding alternative to run after the bus and bear in mind not all clients can afford to run after the buss and those ones that we left behind last year I had a guarantee that they never made it since we left them without waiting for the stated time on their tickets.