Pathetic bus service

Hi I am so disgusted at the service this bus company provides. My son bought a ticket yesterday to leave Estcourt at Midway station for lenasia today. He waited at the bus stop from 10 this morning for which pick up was at 10.30. The bus arrived at 11.20. Now here is what has prompted me to write this review. I have been calling and searching google for contact details for lenasia and Durban. The numbers are either out of service or no longer exist. IThat lovely 24 hour call centre u have just costed me over R100 in airtime only to be kept on caller number 7 for each time i retried. So here is my question how the hell does anybody get tru to any of ur contact numbers!! Do we just keep waiting on end till the bus arrives can the company not sort out ther contact issues. At least an sms to inform passengers the bus is running late. What about the old ppl do dy just also wait for over an hour? If you cant service ur customers plyz dont offer us thrash service like this we are payn for it not catching a dam free ride!!!