1 reviews | Active since Oct 2016
Our lives matter
So i booked a ticket with Eldo coached via picknpay after seeing a post they had on Facebook saying they are the best and reliable coach to take.This was far from what i experienced on Friday night(28/09/2018) The bus was extremely late-over an hour late,over booked even,i was okay with that but the Biggest issue was yet to come.We get to the loading dock and a white,old,dirty bus is awaiting us.Star Bus!!!!Not Eldo coaches.No one communicated this with us,no sms,nothing.We get into the extremely small bus with seats so close to each other you cant even move your arm.To make matters worse the bus moved as though it had to no brake pads,it was horrible and i actually thought we were going to die.The gentleman sitting next to me had to report it to traffic department because we weren't even sure if we would reach Alive.I WILL NEVER EVER RECOMMEND IT,NEVER WILL I BOOK IT AGAIN!!!!I got to work expecting an email explaining what happened.I am appalled and will definitely take this further with the department of transport.
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we’ve notified the proper department of your complaint.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Thank you again for bringing these matters to our attention.
We will shortly revert to you with an outcome to your complain.
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we’ve notified the proper department of your complaint.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Thank you again for bringing these matters to our attention.
We will shortly revert to you with an outcome to your complain.