Not this bus of choice. Horrible customer service

The bus line is absolutely unprofessional and full of nonsense. Redemmed a previously canceled tacket with them yesterday morning upon my arrival, booked a 7am bus from Bosman station. Boarded this morning at Bosman. We went picking up other passengers from other depots and thought thereafter we'd be on our way. We arrive at Park station and are advised that we should board one of the buses outside. We disembark, and my bag gets a sticker and goes into the luggage compartment. As I'm about to get on, the lady in front says "they say it's full" and I ask her "but how?"

FFW 10/15 minutes later, my ticket gets checked and the lady at the steering wheel says I leave with the 9am bus. I ask her how, and she says you leave at 9. There are 5 of us experiencing the same issue, all 5 of us were boarding 7am, 7h20 buses respectively.

We all went to the eldo office and they told us, and I quote "the bus you boarded was a shuttle bus, th bus that leaves at 9am will arrive in Durban at the same time as the 7am bus would"

Quite obviously, we were confused. And in an outrage we asked why this isn't communicated with us as we all booked early buses so that we arrive home at decent hours. I still have to connect with a taxi to Eshowe which is 90 minutes from durban. How now, can 2 buses, one leave at 7am, the other at 9am, both arrive at 15h30???? How??? Does the one bus fly at some point ????

Over and above this, when I did redeem my canceled bus fare, the bus rate was R230 and the ticket worth R240. I did not get my change back, all I was told is that the one R240 ticket has been redeemed, I can redeem the other one at a later stage (I had 2 tickets I could redeem).

Am absolutely annoyed and disappointed with the service. The ladies at the office are ever so nonchalant. They don't even look like they want to be at work. And with an attitude like that they won't do the work properly.