Nonsense service Eldo Coaches

Hello Peter,

i should say I am very angry and disappointed at Eldo Bus Coach service. I booked a bus from Durban to JHB for my 2 kids, a 07:00 clock bus that was supposed to leave today (19th June 2019) but due to a fact that we met with an accident on our way to the bus terminal. I then called the number on the tickets ( ********** 851) and i explained my dilemma to a guy who answered the phone, who then asked to transfer me to the Durban office, where i had to hold more than 8 minutes and the phone was not answered, after 3 minutes i dialed the JHB number again and the gentleman transferred me again but again the phone was not answered at the Durban office, I then called the JHB office for the third time asking the gentleman if we can meet the bus somewhere on N3 and he said no their buses are not allowed to stop on the way. Finally when we got to the bus terminal 5 minutes late, the bus was gone, i the spoke to the ladies at the desk trying to explain my predicament and the fact that their phones are not attended to, while talking to her the phones were ringing still they were not attending to them which really ****ed me off. i asked them for the next available bus and if i can still use the same tickets and they said no, I asked if at least i can get a discount on the next bus and they refused that too saying i must buy another tickets. My anger is that i called them which and i expected them a bus coach dealing with people who uses public roads where anything is possible on the roads at least they should have a back up plan, or at least put my kids on the next bus out or refund my money or do something to compesnate as i tryied calling them and they ignored the phones. why do they have phones if they wont answer them, why give the phone numbers on their tickets if they wont answer them, why dont they have a plan in place for such cases if a passenger is stuck on traffic due to an unplanned accident or something simialr.

i am not happy at all, the least they can do is to refund my money cos their staff is really not people friendly at all.

i feel ****** and cheated. Eldo must refund my money fully cos they failed at their service prividing to me as a paying passenger.