No customer service from customer service staff

Eldo coaches bad service, book a bus on friday, went to thier depo, as early as 6:30 bus left me there no one told the driver that im at the gate, i had to ask one of my friend to help me catch a bus at south gate mall (another cost to the R310 im paying for trip). As if that was not enough, B500 bus broke down twice, been on the road almost 3 hours, i called Eldo offices to ask if you they can arrange something for us to eat and just water, guess what nothing. called again nothing eventually we got into a 11: 00 bus which then was 100% capacity. Arrived in durban at about 19:45, TAXI were finished i had to uber home (another additional cost).

on a more positive note i would like to complement driver Wesley, he was an angel sent from above, he did everything in this power to keep us calm. he kept calling dispatch and kept insuring us mechanic will be here soon.

Now my trip returning on Sunday, i was a pleasure to ride on your Eldo Coach dispite the additional costs i incurred on Friday, big up to our driver SAM.

Just a little more effort on your customer service, if you know bus has a mechanical failure meet your passengers half way.

Regards Nomusa Ref ABGA402 Sunday Ref ABGAH101 Friday