Nightmare at Eldo Coaches

Oh my word, don’t even know where to start, I had a last minute trip I had to take from Durban to Joburg, flights are so expensive so I decide to book a bus ticket and I got Eldo Coaches for 21:10 departure time from Durban at beach front. The bus gets there at 21:30 to pick us up only to drop us at Durban Station and mind you there was a lot of people because even the 21:20 bus didn’t show up. When we get dropped at Durban Station there’s masses of people who have been waiting for their buses that were supposed to depart at 20:00 but didn’t show up. Mind you I had a two year old and a ten year old with me, there were other parents with infants there. Staff didn’t know what was happening and blamed it on the management, the ladies at the station were trying their best but it was in vain because it was 21:30 still no buses to be seen and people were starting to loose their cool. I thought they would attack the lady at the counter everyone was irate. Eventually at 21:45 buses start pulling over there must have been 4 and the stamping people wanting to push and get on the buses, I wasn’t going to risk my kids life like that because at beach front I already had an incident of a lady who was pushing my two year old to get on the bus that took us to Durban Station and mind you there’s a reason why we booked departure at beach front because we didn’t want to be at Durban Station where we ended up stranded. During that stamped I went to the counter and asked the lady since the contract I had with them was breached how do I apply for my refund because I don’t want to travel on their bus? She told me the company doesn’t give refunds I must go try get on one of the buses outside and upon explaining to her what was happening outside and that my ticket was to depart from beach front and it where I was standing and I’m not keen on traveling anymore because the contract I entered into with them was breached already. She then told me to call the call center which I did and the gentleman who answered the phone asked me why this lady is saying I must call them because they know they have to sort the problem themselves and I said I’m not interested in traveling anymore and need my refund he then put me on hold. Then another lady who I had spoken to when we were being transported from beach front to Durban Station, the one who had advised they also in the dark as staff only management knows what’s really happening, she appeared while I was at the counter holding for the gentleman who had put me on hold and she said to me “come let me help you to a bus we have organized” she took my bags and me and my kids followed her to outside in the dark street opposite the Durban Station there was a bus there with people that was short 5 people not even an eldo coach bus and this was now 23:10 and we got in and the bus departed at 23:20 for people who were supposed to have departed at 21:10 with no clear explanation of what was happening. Never again actually this Eldo coach needs to have its license revoked.