mpiti

After 4 hours of trying to get through, I have been told that the we need to book other ticket for what ?

The money that I have paid meaning it went down the drain.

I have been trying to call since 11h30 to try and make an alternative plan for the time to be postponed for 18h00 as there is a strike where the passenger is from and the taxis are not moving.

I am not going to book another ticket instead I will make sure that from now on you will start treating people with more respect and consideration and improve your service. We trusting you with our families lives yet you give us such treatment. My family member is now stranded for missing the bus with a paid a bus ticket .

This is far from ending until you make a plan to change the way you doing your job immediately .

I am taking you to the media for poor customer service and lack of consideration for safety for your clients .