Most inconsiderate and impolite customer service

<p>I phoned to report a lost/left behind item a few hours after we got off a bus on the 2nd of May 2017. Eldo coaches promise to revert in 24 hours. I sent an email the following day as well just to make sure my query is not lost or overlooked. It's been 2 weeks.</p> <p>I phoned this morning. Explained to the person who FINALLY answered the call what my issue is. She asked me for my number and told me she'll revert. As I was to give her my number she could all of a sudden no longer hear me. I dropped the call and phoned again. The call was immediately answered and she could still not hear me and I'm sure the 2 people in the background was not laughing ate her pretending not to hear me. She could hear me fine for most of the 3 minutes we were on the phone before that. I guess I can forget once again about anyone getting back to me. What happened to ethics and professionalism? </p>