Luggage soaked in urine from Eldo Coaches

I would have given them more than a 1 star because they always stick to their fare prices as the prices don't go up because if the strike and when the buses were given permission to operate during lockdown period they sticked to social distance rules by letting people sit one by one on their sits unlike APM which was crowded when I had to go for a funeral in Eastern Cape during level 4, but this time I had a bad experience when I arrived in Pretoria station and my luggage was soaked in urine from the toilet , the luggage compartment underneath the toilet was so wet that both my bags were wet I had to wash everything that was in the bag including the bag I sent them an email six days ago and I have not received any response from them. I know it was not on purpose but at least a call or an email would have been better than just silent.