late delivery and bad attitude and poor comunicati

Poor service delivery and customer care. I booked the bus early for 22h00 to be suprised the bus arrived at 22h26 only to be told to go into a que were time of booking and or ticket /seat number is not recognised. People infront got seats while we are left behind only to be told the next bus arrives around 23h00.No apologybor whatsoever only to be told after asking. Please have customer care booking with your doesnt mean we dont have alternatives.