Horrible service and response time

<p>I am so disappointed with the service recieved by this company. On the 4th of February I had booked a bus trip to Durban. The time for departure was 7:40pm. Dispite me being on time for the bus, I waited patiently from 7:00pm to 9:15pm. I had called the company 3 times to enquire about the delay. The consultants promised to investigate and call me back each time but they failed to do so. I eventually recieved a call at 9:40pm informing me that the driver forgot to pick me up, this is unacceptable. At 9:45 I recieved an sms stating that I could either rebook or collect my refund at Signet Terrace on Monday. I could not rebook as I had scheduled a booking for a funeral. On Monday I waited an hour and a half at their offices to collect my refund, which they refused to give me stating that they had to investigate further. They have not contacted me since. The result of this is that I missed important time to grieve with my family and I am left with a loss for a lack of service on their part. </p>