Greyhound useless and is taking advantage of people and their money.

Greyhound useless and is taking advantage of people and their money. Their policies needs review urgently form the governments transport Industry.no human service provider can put humans under such inhumane cinditios The bus never pitched at 1030 we r suppose to stand there and wait 45 mins before the time . Just by 1020 we got an sms that bus is having a slight delay and that we should remain at the point. It went to 11 I called in spoke to a rude *********** consultant Robyn Friedman who then told me the bus broke In joburg it didn't even leave yet I askd her to call the driver wile I was holding on . Heldon for the least 10 mins of which ahe cm to the fone saying she's sorry the bus isn't broken down the driver didn't k ow hw to put it in gears and tht the bus wil be there by 1145 . So I then decided becos of her confidence to wait til it came as I alredy waited so long onli to go there 1120 amd still find no bus there at 1145 I called in again she said there were further breakdowns in brakpan . Mind u I had to minor kids with me it was very hot the bus pickup point in this town is busy with excavations we had to access to the loo or garage or anything as our road food n drinks were alredy gone warm frm standing inda sun since 930. It gt to 1210 still no bus I was o da call on hold til approximately 1310 of which still no bus I had mi or I had luggage I gt a lift to the stop and I managed to get a lift back to my house as my kids were feeln unwell due to the heat and I human condition greyhound expected us to wait in once I gt home I called again waited o da line got thru tho Robyn I then told her the bus never kept to tym etc ifs its going to leave nw at whatever time cos till 1330 no bus came .. what tym was this bus going reach ..the expected arivall tym was 1930 if bus was still not on tym at 1330 I was not prepared to reached the early hrs the next day . They donot tk all this into considerations instead they tel u sorry and pls send an email to request refunds but my first leg trip cos I didn't go ill be for discussions with their snr management. Alot of ppl r complaining and nothing is being done .. no refund they refuse to refund me it is all their fault