********** practice
DO NOT UNDER ANY CIRCUMSTANCES BOOK WITH ELDO COACHES. THEY DE***** PASSENGERS BY BOOKING YOU ON A ROUTE, TAKE YOU TO ANOTHER BUS STOP AND TRANSFER YOU TO A SUBCONTRACTOR USING INFERIOR BUSSES. I AM CURRENTLY 3 HOURS LATE TRYING TO GET TO PRETORIA FROM EAST LONDON. OTHER PASSENGERS ALSO REPORT THE EXACT SAME BUSINESS PRACTICES EACH TIME THEY USE THIS BUS SERVICE. THE SAME HAPPENED ON OUR TRIP DOWN. THEY PICK UP EVERYONE UP UNTIL THE JOHANNESBURG STATION AND TRANSFER YOU TO ANOTHER CONTRACTOR. IF THE PASSENGERS ON THIS BUS DID NOT REFUSE TO GET OFF AND TRANSFER TO THE OTHER BUS IN EAST LONDON (WHICH WAS ALREADY FULL IN ANY CASE) THEY WOULD NOT HAVE SENT ANOTHER ELDO COACHES BUS TO TAKE US TO PRETORIA.
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Replies (3)'s updateReviewer Update
02 Jan 2018, 20:08Update: Toilet stinks and is filled with urine and toilet paper. Does not flush. No water in sink. Staff (porter) does not even acknowledge that they are listening to your complaint or answer you except for an eventual rude 'I will check' without even looking up at you. No air-conditioning
's update02 Jan 2018, 20:08
Reviewer Update
Update: Toilet stinks and is filled with urine and toilet paper. Does not flush. No water in sink. Staff (porter) does not even acknowledge that they are listening to your complaint or answer you except for an eventual rude 'I will check' without even looking up at you. No air-conditioning
's updateReviewer Update
09 Jan 2018, 18:46I even sent them an email complaint and got a response that "You can expect us to respond to your email between 24 to 48 hours"
Alas the silence is deafening
's update09 Jan 2018, 18:46
Reviewer Update
I even sent them an email complaint and got a response that "You can expect us to respond to your email between 24 to 48 hours"
Alas the silence is deafening
Eldo Coaches's replyOfficial
18 Jan 2018, 15:18Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we’ve notified the proper department of your complaint.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Thank you again for bringing this matter to our attention.
We will shortly revert to you with an outcome to your complaint
Best regards,
Eldo Coaches's reply18 Jan 2018, 15:18
Official
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we’ve notified the proper department of your complaint.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Thank you again for bringing this matter to our attention.
We will shortly revert to you with an outcome to your complaint
Best regards,