FIRST TIME BAD SERVICE EXPERIENCE

The service was bad from the beginning when we booked the tickets @DBN offices the lady there had a " I don't care attitude" didn't offer any information, when we asked questions he was not interested in answering, but I thought well its still early in the morning, yet I didn't know that I was about to encounter more bad service. My husband and our 2 small kids travelled from DBN to JHB on the Sat 10 Feb 2018. We booked tickets for that evening departure. From the lady who never greeted nor smiled when we checked in to the rude driver , to dirty curtains and the tray - I still have nightmares and I will NEVER use that bus service ever again. First when we were on board my 6 year old son wanted to use the bathroom - to my surprise there is no toilet inside the bus - that I didn't know before,so my hubby decided to quickly take him to the station's toilet and he alerted the driver who in return rudely rep****" I don't care where you are going I'm leaving in twenty minutes". The curtains looked like someone threw up on them and they were disgusting. The tray was horrible. The bus departed at 8pm, the aircon with very cold air was on the whole night. The window on top of me was not closing properly it was noisy and cold all night. There were no trash bags,. The rude driver was speeding like he was racing. We once came upon an accident and he was so rudely swearing that people must get off the road or he will stomp over them. When we got to Montrose the driver and his assistance stood up and yelled that we must get out and be back in 20 or they will leave us, so rude. One passenger changed her baby nappy right there in the bus, the whole bus was stinking. Where were they to inform this mother not to do such thing inside the bus as we were in Montrose. My kids were scared in that bus they didn't want to eat as they were scared of this rude big man who was shouting at passengers. The service is soooo bad, I will never recommend anyone to use Eldo Coaches they are horrible. My 10 year od daughter and 6 year old son's ticket are registered as adults, REALLY? What is the difference between a child and an adult? Our in case of an emergency contact numbers were never asked for. It was like one was about to board another bus to work on a daily service. I can honestly say the service is worse than pathetic.