1 reviews | Active since Mar 2018
Eldos bus services Worse service Ever
The bus was supposed to leave Midrand at 21:25 it only got to Midrand at 23:00 as if that is not bad enough we sat in Jhb station till 1:45 am worse part is NO ONE is communicating with us with regards to what is happening the hostess has a stinking attitude as if we have no right to be angry or ask questions. I personally had to call the call centre 5 times just to get some sort of explanation only to find they OVER BOOKED THE BUS, how the hell does that happen when you know how many seats are allocated in a bus no one can answer that simple question. At about 12:30 am they send us a bus that is sooo old even the driver kept saying he is uncofomtable doing a long distance in that particular bus if it wasn't for us passengers refusing to get on the bus we would have had to take that bus even against the own drivers advice, that is how little Eldos values our lives they got there money and that is all that matters to them . I have experienced bad service in my life but this takes the cake from the supposedly leaving at 21:25 and arriving in Durban at 5am to us leave at 1:45am WORSE BUS EVER THIS IS MY FIRST AND LAST TIME TAKING THIS BUS now I just pray we get home in one peace
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we’ve notified the proper department of your complaint.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Thank you again for bringing these matters to our attention.
We will shortly revert to you with an outcome to your complaint
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we’ve notified the proper department of your complaint.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Thank you again for bringing these matters to our attention.
We will shortly revert to you with an outcome to your complaint