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erasmusfs E

1 reviews | Active since Aug 2016

18 Aug 2018, 07:05

Eldo refuse to refund ticker when they late (more than 2 hours) this is there reply.....

Dear valued passenger

Thank you for notifying us of your complaint .We at Eldo Coaches strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.

We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you. After careful consideration and investigations done ,given the information provided below that passenger was made aware of the location of the coach we will not be able to refund the ticket but have it as an open ticket for passenger to use whenever passenger is ready to travel again.

Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.

Kind Regards

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Replies (6)
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erasmusfs E's update18 Aug 2018, 07:06
Reviewer Update
An OPEN ticket????? With ELDO????? FORGET IT..This e mail wil be published all over to warn people about your company...... THIS ticket was never used due to the fact that the bus didnt arive as late as the bus shoud been in Wekom. Eldo didnt mentioned the calls I made to then at 18.15 and 19.24???????????
Eldo Coaches
Eldo Coaches's reply27 Aug 2018, 12:59
Official

Hi Fritz

This matter was resolved. Apologies for the inconvenience.

Thanks

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erasmusfs E's update27 Aug 2018, 15:49
Reviewer Update
How could this matter been resolved if I dont know of this???
Eldo Coaches
Eldo Coaches's reply27 Aug 2018, 17:25
Official

Hi Fritz

Please note that as per our call recordings, on the 18 August 2018 a call was made to you by one of our call centre agents. During the conversation, we advised that your refund can be collected at head office. You refused the refund, advised that we can keep the money and cut the call.

Thanks

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erasmusfs E's update28 Aug 2018, 07:04
Reviewer Update
YES i RECIEVED A CALL...... Do you realy think I will drive 450km round trip and toll roads for this amount of money??? As I said before...... other bus services (Greyhound) did a refund back into my bank account.... You refused to refund me untill I exposed your company here and on other social sites..
eE
erasmusfs E's update28 Aug 2018, 07:04
Reviewer Update
YES i RECIEVED A CALL...... Do you realy think I will drive 450km round trip and toll roads for this amount of money??? As I said before...... other bus services (Greyhound) did a refund back into my bank account.... You refused to refund me untill I exposed your company here and on other social sites..