Eldo i want my money back

I booked 2 tickets with Eldo. The money was deducted twice. I wrote to them. Have phoned several times. Each times you are transferred at least 6 times and put on hold for not less than 8 minutes. When I finally spoke someone a verrrrrry rude customer turn away consultant who told me that since the website has 2 email addresses info@eldo and customerservice@eldo and i know im a customer i should have sent my email to customer service instead of info. Then he wondered why i was aggravated after his 3 minutes lecture of proving that i didnt think when i sent to info which apparently goes to head officeand now he must get in touch with them. You can imagine how i lost it as i had already told him that i had been transferred 10 times already when he answered. After all that he then says well i cant help you so send a message to the customer service supervisor. I sent the email. To date no comms from them no refund.