Eldo couches messed up my planning

I am angry and furious,I had booked a bus ticket for today the 11th August which was scheduled to leave clanwilliams at 05:20 am,i was there at the pick up point at 04:30am,and I had booked the ticket on the 08th of August,I then realised the bus is not coming so I called their call center and I was put on hold,the consultant then said to me I should provide him with my cell number,he will get back to me,he first needs to check with the Driver.he then called me 35minutes later and said the driver forgot to pass the pick up point and the other one was sleeping,they are almost in cape town.so I then asked of what is the solution because I need to get to cape town I have a 11:30am flight already booked and his response was:"make a plan to get to cape town,so you don't miss your flight".i was shocked and confused because I thought I had made a plan by booking an early morning Bus,and I booked my flight based on the time given on the bus ticket and the arrival to cape town.i then called them back and asked who will pay me my R945 for the flight and he said he will make sure his supervisor calls me and till now no one has done that,so from the morning I risked my life hiking on the road to get to cape town because clanwilliams has a transport problem.i missed my flight and had to take a bus to Joburg which I payed more money after loosing money.i had to spend another R1000 which I could've used to buy my son's needs.please help I need the money I spent on the flight which I never used.i was supposed to be home by now but I am in a bus which will be on the road for 18hours.i have waited 2months to go see my child and they messed my plans up.i was responsible and I comp**** with your Ts&cs.giving me a refund for the bus is not enough,who will pay for the money I spent on the flight?