Eldo Coaches worst bus ever
I am so disappointed and angry at Eldo Coaches. I have been for the bus at Three Sisters which should've arrived at 17:35 only to pass without even stopping at 18:20. I immediately called their call center where I spoke to an *********** consultant whom I had to call every 5min in order to receive feedback. An hour later I was told that I'd have to wait till 1am for the next bus. I am curious not only because of this but I happen to be traveling with my two year old niece and ***ear old mother. It is raining here, there are no guest houses or a proper place of shelter to wait. When I asked for a refund they said it wouldn't be possible as "I booked the bus late" therefore the consultant couldn't put us on the passenger list for 17:35 departure. I don't understand what this has to do with me. I have sent a complaint to their email, I do not know if they will get back to me or not.
I want Nothing to do with Eldo Coaches anymore. I just want my money back.
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we’ve notified the proper department of your complaint.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Thank you again for bringing these matters to our attention.
We will shortly revert to you with an outcome to your complaint.
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we’ve notified the proper department of your complaint.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Thank you again for bringing these matters to our attention.
We will shortly revert to you with an outcome to your complaint.