ELDO COACHES VERY VERY VERY BAD SERVICE

MY DAUGHTER (A STUDENT AGE 19) HAD A TICKET TO TRAVEL FROM BLOEMFONTEIN (BUS WAS SUPPOSE TO ARRIVE 12 O'CLOCK (NIGHT TIME)) TO JOHANNESBUG PARK STATION WHICH WOULD HAVE ARRIVED AT 4:45 AM. THE BUS WAS LATE WITH 1H30MIN FIRSTLY THEN ALL HER LUGGAGE WAS LOADED AND HER TRANSPORT TO THE BUS STOP LEFT WHEN SHE GOT ON THE BUS SHE WAS TOLD THERE ARE NO SEAT FOR HER AND 3 OTHERS. ALL PEOPLE HAD VALID TICKETS. SHE WAS TOLD TO GET OFF AND WAIT A HALF HOUR FOR THE NEXT BUS - AGAIN THE SAME THING HAPPENED AND SHE HAD TO WAIT WITH 3 OTHER MEN ALONE EARLY HOURS OF THE MORNING (VERY DANGEROUS FOR ANY PERSON ESPECIALLY BEING A YOUNG LADY) AND IT WAS -3 DEGREES. AFTER SHE HAD A VALID TICKET - I DEMAND AN APOLOGY AND AN EXPLANATION HOW THIS COULD HAVE HAPPENED WHEN A PERSON HAS A VALID TICKET AND A TRUST IN A COMPANY THAT WE HAVE USED BEFORE.