Eldo Coaches No

<p>***, L4R3LZ54 (R1300) We booked with Eldo Coaches for our 2 kids (15, 19) to drive back from East London (EL) (Windmill) to Cape Town (CT). The ELDO Bus was scheduled to leave on the 9th of January 2017, at 17:30. When booking the bus ticket, we gave the 19 year olds cell and my Cell number as the back-up number. Kids were at the EL departure point at 16:00. When they arrived there, the ELDO office were closed. By 17:30 no bus had arrived and I contacted the EL office and was informed that the bus was running late and that I should call at 18:15. No mention was made of ELDO using a different bus (white with no markings)When I called at 18:15, no answer. . My kids were eventually left stranded and we were informed that an sms was sent informing all passengers that they were not going to travel on an ELDO bus. I informed the call-centre that my daughters cellular phone was off and upon switching her phone on, no message from ELDO had come through. To date there is still no message on her phone. When they saw that my 2 kids were not on the bus, they could have called the back-up cell number. The staff whom I spoke to in EL did not mention anything about a change of bus. In dealing with the ELDO call centre, they were adamant tthat ELDO will not take any responsibility as they have a policy of no refunds. They were not prepared to even listen to our side of the story. They should have known that all passengers mite not get the message regarding the change of Buses and simply made an announcement at the terminus. They were exstremely 'cold' in dealing with the matter and a total disregard for the fact my kids were waiting in the dark and had been there for 4 hours. ELDO management obviously do not communicate with their ground crew at the pick up points or if they do, the staff is just *********** and insensitive. </p>