Eldo Coaches Missing Information on Bus Tickets

Good Day

I transported the passenger with 3 kids yesterday to the Midrand bus stop. We arrived before 5pm & waited till 6pm. I asked staff at the petrol station if we were at the right place & everyone said yes. I called Eldo Coaches at 6pm & still thought that we were at the right station. We waited for a while before I called as usually the busses are not on time as scheduled. The agent who I spoke to assisted me to get to Park Station to get the passengers onto the bus to CPT. When the ticket was booked at Checkers Hyper at Festival Mall, I asked the staff where exactly to wait for the bus & they didn't specify. They just said Said, Midrand. No staff from Checkers or Eldo specified on which side of the highway to wait. It is not stated on the ticket either. When the staff at Checkers highlight the details to be verified, Northbound or Southbound must be stated & highlighted. I had to drive the mother & 3 kids to Park Station about 7pm. I drove amongst taxis. It was dangerous to drive around being female. I will not just except an apology. There needs to be accountability. If something bad had happened, an apology won't fix it. We use Intercity bus from the airport most of the time. Elderly people & people who don't really drive won't know which direction to follow. If passengers are advised that there is a Northbound & Southbound stop, then they will be aware.

21-06-2018 - Selesley from Eldo Coaches advised that they will add the Northbound & Southbound specifications on the tickets however, where does that leave me?

I was helping my friend to get to the bus station in Midrand & had to drive in central JHB to get to Park Station. If I wanted to go to Park Station, then the ticket would have been booked to depart from Park Station.