RT
Rethabile T

1 reviews | Active since Aug 2018

27 Oct 2019, 23:21

Eldo Coaches Made me loose my interview

I have never been so heartbroken and disappointed in my life, Eldo Coaches broke me. I was supposed to take a bus at Steady's Garage in Mount Frere today 27 October at 21h30 to a job interview in Port Elizabeth. I arrived at the station at 21h15 waited until it was 21h55 when I saw Eldo Coach passing the garage. I immediately called their offices and asked if was there another bus coming because the one I just saw did not stop. They said they will get back to me in a sec. In a few minutes got back to me and told the driver of the bus had stopped at the garage I was in but it didn't stop. We had a long argument with a caller who was very rude and harsh. We reached a conclusion after a long call, asked him if the bus could wait for me in the next town, Qumbu which is 40kms from where I am. The caller said he will call me back I must wait. Within 10 minutes of waiting, I decided to call him all by myself again and ask if I should follow the bus to Qumbu. He rep**** yes the bus will wait. Filled up petrol and rushed, when I was halfway to Qumbu 20kms away they called to say the bus will not wait anymore. I asked how do we solve this because tomorrow I have to be in PE in an interview, they told me to rather go to Mthatha the bus will only wait there. Mthatha is 120kms from where I am, there was no way I could drive to Mthatha and when halfway they tell me not to go anymore just like they did with Qumbu. So I ask the person in their office if they could maybe refund me because I am left with no money, I had to fill up petrol for a car to drop me in Qumbu. The caller kept emphasising that the bus stopped, I told him I could ask for the cameras at the garage and see if the bus stopped. He was very rude. Anyhow I only wanted the money now to make means to leave home with risky hikes very early in the morning so I can make time for my interview in PE. He said I could only collect my refund in their office in Mthatha tomorrow which is 120kms to get there. My question to them was how do I get to Mthatha with no money left now. They told me that's the only option they have. As I write this here, I am in tears because I am going to miss a job opportunity, I have lost my money with Eldo because unfortunately I cannot spend another money to fetch the refund in another town. This bus was late, yet did not make a stop at the garage. If I could sue them I would because I know for a fact the garage can check on their cameras. The guy I spoke to on the phone by the name of Vianna treated me like a peace of *******.

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Replies (3)
Eldo Coaches
Eldo Coaches's reply28 Oct 2019, 15:25
Official
Good day, trust you are well; your complaint has been addressed, with you having received your feedback to the above complaint.  Once again, thank you for your patronage. We look forward to serving you
RT
Rethabile T's update28 Oct 2019, 16:44
Reviewer Update
Nothing has been done except receiving calls of apology, that I do not accept anyway because you are not going to give me the job I was going to be interviewed for and how the whole situation made feel. Early in the morning you asked for my banking details to refund me. Until this time, I have not received any money from you. You will never ever serve me, my close friends and family. I will never recommend you to anyone. Thank you
RT
Rethabile T's update29 Oct 2019, 16:57
Reviewer Update
I have received my full refund from the company, the manager kept on checking if I had received it. Thank you very much.