NG
Ntomboxolo G

1 reviews | Active since Feb 2018

16 Feb 2018, 22:15

Eldo Coaches is the worst bus ever!

Route: Cape Town to East London via Queenstown on Friday, 16 2018 at 17:15.

This bus has the worst service ever, the driver has been rude throughout the trip and put an air conditioning on while there is new born baby on the bus no consideration whatsoever for the baby. There is no hostess to give a briefing about the do’s and don’ts. Everyone on the bus has been complaining about the air con but the driver has a very bad attitude. This bus is the worst!

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Replies (1)
Eldo Coaches
Eldo Coaches's reply17 Feb 2018, 12:15
Official

Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.

We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we’ve notified the proper department of your complaint.

Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.

Thank you again for bringing these matters to our attention.

We will shortly revert to you with an outcome to your complaint.