Eldo coaches I want my refund

I bought a bus ticket on the 3rd of Jan 2021 from Checkers in Springbok Plaza the bus was scheduled to take off on the 08/01/2022 from Aggeneys at 03:50 to Johannesburg. On the 08/01/2022 I went to the pick up point as instructed waited from 03:30 till 7am for the bus and the bus didn’t come. Contacted their 24hrs customer service line and was on hold for an hour to no avail, I’ve been the 1st caller on the line but no one cared to take my call this is poor customer service. So I decided to go back home and bought another bus ticket with Intercape this time since it was the only bus that came through on that day “another expense”. After posting on Facebook on their page I received a call from a lady at 11:41 asking me if they can reschedule the trip for me and I told her that I have already bought a ticket with InterCape and that I want a refund and she promised to call me back. Till to date I haven’t received any call from her. I’ve been holding on the line since 08:30 this morning and when I finally get through to someone she pretends as if she can’t hear me and hung up (no professionalism, lack of customer service, your consultants need training). This is disgusting and you don’t care about your customers I’m totally devastated by this service …. I’m not running a charity scheme here I have kids who are going back to School on Wednesday I need my money back.