Eldo Coaches first experience

/I first had a issue with booking..i booked with computicket payment was made so when i got to windmill eldo coaches the women assisted me and check on the system and found that im not showing on the system then she called her manager and i over heard him saying today is the 18th not the 21st he still has a long time to sort it out, the women looked at me not knowing what to say so i told her your boss is very lazy he didnt even bother to check my information so i left el on the 18th with another bus to pe. When i was in pe on the 20th i when to eldo coaches station and told them what happened they quickly found me on the system and i was less stressed out finally.. But my main issue was on the 21st (06.00-09.35) going back to el with my first experience with Eldo Coaches there was a break down half way to El they didnt inform ppl on the bus anything only the guys that got out the bus came in and told us we have broken down after 30mins then after 15 to 30mins we where told by the ppl went out to smoke they said we must wait till 13.00 for the mechanic everyone was frastrated some ppl even hiked not once did they communicate to us and even apologize for making us wait..the traffic cop stopped and asked about the hazzard lights and why it is not being used or a triangle.. So i waited like most ppl and eventually at about 10.45 got into a translux bus 4ppl still had to wait behind because they couldnt find ther bus ticket. I would like an apology from them and a return ticket on my next trip since i wasnt given a refund and for my arrival being late for a meeting. i hate complaining but its issues like this i cant let slide a simple apology would of made a huge difference! Please get back to me on ********** 772