1 reviews | Active since Jun 2021
ELDO COACHES (BOSMAN) MAMPARA OF THE WEEK
I'm strongly disappointed and shocked to the core with the terrible quality of service I received from your Bosman station office this evening. Hello Peter exists for such gruesome treatment of the consumer by businesses with wayward to completely non existent business ethics as the Eldo Coaches Bosman Office displayed to me. On youth month young black women are subjected to such distasteful treatment. It can't be. I would be failing my daughter and and many other young black women if I do not follow this up until it is resolved or it blows over.
Today Saturday 19 June at 14:28 as it stands on my ticket I purchased a Pretoria to Aliwal North ticket from your Bosman office. The ticket was for 19:00 on the same day.
I left and returned around 18:20 and checked in. Upon check in there was a bus parked outside. I asked the lady (no name tag and she refused to give me her name when I asked) at the desk if my bus was the one outside, she arrogantly commanded me to take a seat inside because, "here at Eldo we announce when the bus has arrived/is ready"
While I was sitting there a gentleman came in and made an announcement for Durban and Pietermaritzburg, I did not react because that was not my bus. I continued to wait until 19:20 where I felt we should be informed about the delay.
The nameless lady at the desk told me that my bus was the one that was parked outside and it had already departed for Park Station at 19:00. I was shocked and even thought it was a prank of some sort, she was dead serious! I could not believe it, I still don't.
I asked what time it would depart from Park Station and she said 21:00. I thought wow I can still catch the bus and phoned a friend to come and rush me to Park Station at a cost of course. At 20:03 when my friend was nearing Bosman Station I informed the lady at the desk that my lift was near and I would be rushing me to Park Station. To my surprise she now tells me that the bus actually leaves Park Station at 20:10.
I asked to speak to the manager or have his/her contact number or email address. She told me it won't help because I had forfeited my ticked and if I wanted to leave on another day I would have to book another ticket.
I kept on asking for someone else I can talk to whoever she reports to, a supervisor or manager. She told me that the only number she can give me is a call center number. She gave me that number and with more arrogance she wished me good luck. Really, like really?
When I phoned the number I was eventually given I was greeted by an automated voice with the working hours on repeat. I kept trying until it finally went through and a guy by the name Sihle told me he cannot assist me with my case and I must phone the supervisor the following day (Sunday). There seems to be no direction whatsoever.
So this woman who through no fault of her own must forfeit the ticket she purchased, miss a bonding Sunday with her daughter, pay for a shuttle to nowhere, arrange accommodation at 21:00.
This can not be the ideal way, this cannot be how a human being should be treated, it cannot be that other commuters must not know how black women are treated by this brand. This just cannot be, I refuse, it just can not be!
Disgruntled Nokuthula
After about 4 minutes holding a lady by the name of Khomisani picked up and I narrated my predicament to her and requested to speak to the Supervisor.
She told me that the Supervisor did not pitch for work and she could not resolve my problem at her level. Only the Supervisor who did not report for work could assist.
I asked for the Supervisors contact details. She told me the Supervisor's name is Lloyd or Mr Lloyd. She said that she is not allowed to give me the cellphone number but rather the office number and email address *** / ***). She then told me that the number would just ring if I phoned today because he is not in the office like she informed me initially.
All the employees I interacted with from the nameless lady who wished me luck in getting my matter resolved last night, to the two call center agents who seemed willing to assist but hinted at the absence of interest of Eldo Coaches Management and also physical absence from the job itself.
I have lost hope in my matter ever getting resolved and if at all they ever respond, I am not interested in them crediting me with another bus ticket. I want my money back so I can use it where the consumer is respected.
In closing, I had to book a bus ticket with another bus operator for today Sunday 20 June 2021. I have incurred about 3 times the initial Eldo Coaches ticked cost from their disorder and administrative chaos.
I want my money back or nothing. I will never use Eldo Coaches and neither will my family or friends after this horror.
After about 4 minutes holding a lady by the name of Khomisani picked up and I narrated my predicament to her and requested to speak to the Supervisor.
She told me that the Supervisor did not pitch for work and she could not resolve my problem at her level. Only the Supervisor who did not report for work could assist.
I asked for the Supervisors contact details. She told me the Supervisor's name is Lloyd or Mr Lloyd. She said that she is not allowed to give me the cellphone number but rather the office number and email address *** / ***). She then told me that the number would just ring if I phoned today because he is not in the office like she informed me initially.
All the employees I interacted with from the nameless lady who wished me luck in getting my matter resolved last night, to the two call center agents who seemed willing to assist but hinted at the absence of interest of Eldo Coaches Management and also physical absence from the job itself.
I have lost hope in my matter ever getting resolved and if at all they ever respond, I am not interested in them crediting me with another bus ticket. I want my money back so I can use it where the consumer is respected.
In closing, I had to book a bus ticket with another bus operator for today Sunday 20 June 2021. I have incurred about 3 times the initial Eldo Coaches ticked cost from their disorder and administrative chaos.
I want my money back or nothing. I will never use Eldo Coaches and neither will my family or friends after this horror.