ELDO COACHES BAD services

My name is Thandiwe Radebe, i booked a bus ticket from Durban station to Midrand on sunday the 27 January 2019. Bus left station at 19:45 and therefore arrived very early in Johannesburg at 2am. Upon arrival at Johannesburg Parkstation i decide to jump off then noticed my bag (virgin active BAG) was missing from the carrier. The driver then suggested i check inside the bus which i still could not find. My personal belonging including keys to my flat all in the bag as such had to pay r450 for a BNB for my safety till morning. As soon as at BNB i decided to report the matter to Eldo on monday morning, later same day i get a call that someone returned my bag to a station in Pretoria. I then advised the consultant to rather keep it there as i will have my brother pick it up for. Then Wednesday 30 january 2019 my brother makes it down to collect the bag for me only to be advised someone already collected at the eldo office. I then decided to call the call centre which contacted the station where my bag was withheld story wasnt clear the call centre then requested time to investigate then later called me to advise i must go check footage someone collected my bag with my luggage ref. Which i only shared with the call centre and the station. I am deeply hurt by the service here as i have taken this bus for years and have never had problems. One of the call centre agents dropped a call on me while i was explaining..one put me on hold for a while as i requested to speak to a supervisor. Even worse, For a bag to be ****** at the eldo coaches offices is really appalling. If we dealing with ******* inside this bus line may we please have this dealt with. I was told to make it to the station to identify the person that collected my bag..how as i dont have knowledge of anyone in Pretoria i don't know. I refuse to be treated this way after all that has transpired since 2am monday 27 jan.