Eldo Coaches abandoning passengers

My spouse had bought a bus ticket from Cape Town to Bloemfontein, the bus was for 17:40 PM but it got delayed, other busses came and eventually, the last bus out came to Bellville where she was supposed to board the bus. they told them that their bus is delayed and is coming afterward, this was around 8 PM, knowing that this was the last one out, we tried to call customer service and they never picked up, tried to call the agents and got the voicemail box.

We were about 6 passengers, she was also traveling with a baby, no communication ever came from customer service to them, the other guy managed to through and this was around past 9 PM and was told there was nothing that could be done and no refunds are due to them as the bus is gone already. The other buses that came, they advised us that your bus is delayed and is coming and so we waited until eventually it never came.

This is a ****ty bus company and poor service, to think this was our first time trying to use the bus, regretted ever trying anything out of the main bus companies like Greyhound, Intercape. The only reason we wanted it was that the price was cheap and there was no child fare. But then again cheap is expensive, now I know.

I strongly discourage anyone from using this ****ty bus, ever!