Eldo Coaches a bunch of *******

Eldo Coaches: Your service is beyond pathetic. I live in Gauteng and my kids are in KZN until December. I booked a bus for Friday 9th September 19:35 after not seeing them for 2 weeks. I waited across Southgate Mall from 19:00 as they tell I to arrive earlier. Loadshedding started at 20:00 so we stood in the dark. I eventually called the office at 20:50 and was told the bus is still on its way to you. I said we paid, you guys are not doing us a favor. He said there is nothing he can do. I asked why they couldn't message us since they have our numbers. He said we actually don't have it and then cut the call. After that they did not answer the phone. Eventually at 23:35, 3 hours after the bus should have arrived, we decided to leave. I had to book an Uber which cost me R162. So in essence I stood on my feet for 3.5 hours straight, in the dark, almost got ****** as this guy came and stood right in front of me but Thank God there were 3 other guys waiting as well and they chased him away and then had to spend more money to get back home. My total trip including Uber cost R852. And the worst part of it all was my childrens dissapointment when I told them that I couldn't come see them😭Give back my money so I can book with someone who will render the service they are being paid for