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ayabanzinam A

1 reviews | Active since Feb 2017

30 Sept 2019, 07:48

Eldo coach to PTA left my girlfriend and I stranded by the roadside 15minutes away from Park Station.

If I could give half a star, I would..... On 27/09/2019 my girlfriend and I took the Eldo coaches to PTA, bus left Durban Eldo offices at 11:00am. When we got to JHB Park Station the bus driver decided he is no longer going to PTA and that he will swop passengers with other Eldo busses and both of us do not remember seeing or hearing him in the bus to inform us of the change in busses, the bus left pak station and about 15 minutes into the ride we ask the lady sitting next to us to tell us when we get to Bossman and she says the bus is no longer gong there anymore all passengers were swiped at Park Station...... So we rushed to bus driver and he tells my girlfriend yes he is not going to PTA and he swooped passengers and he won't be going there..... When my girlfriend asked how can he assist us myb put us in another bus.. He stopped the bus and told us to jump off by the roadside at the robot it was 19:30pm at that time the robot was about 15minutes away from the park station and we had to walk back to the park station and report at the Eldo office and a lady helped us into another bus that took us to PTA.... Bearing in mind we both females and anything could have happened to us, we had never been to JHB this was our first time experience and first time in the Eldo coaches which I don't think we will ever use again.

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Replies (2)
Eldo Coaches
Eldo Coaches's reply01 Oct 2019, 15:28
Official
Good day, trust you are well; kindly send us an email with your ticket number and preferred contact details, the email address to use would be *** /*** or simply call on *** / *** and one of our customer service agents may assist.
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ayabanzinam A's update28 Aug 2020, 05:41
Reviewer Update
Till to-date have never gotten assistance regarding this issue at hand.... Contact details given here are not visible hence do not have ant contact details as the details are greyed out...... This is a case of 2 women left stranded at 19:30pm in JHB by an Eldo bus driver and Eldo seems not to care about anything or anyone besides making money by us paying for the same busses that do not care at all...... Can this ever take so long..... How do I even escalate something that has not been given attention at all by Eldo.