Disgusting treatment from Eldo Coaches drivers

This was my first trip on the coach, I’ve booked my mother and daughter with no issues, it will never happen again. Coach B550 with David Mshoniseni Mathonsi and unnamed male as the drivers. They were supposed to drop me at Estcourt midway according to my ticket. They drove pass with me claiming I didn’t remind them, it’s not their duty to remind me. Telling me I’m irresponsible. I asked they drop me off at Mooiriver Engen garage David told me they don’t have money for the tollgate, this is after they had both agreed to dropping me off. The unnamed driver claimed they have called the office and they were told to get me onto the next bus back to Johannesburg. No assurance of space being available on the coach was given.

The drivers sense of customer service is disgusting. I don’t pay so much to be expected to behave as if I’m in a taxi. They were rude, have no respect for their customer, no understanding of the type of job they are doing. This has TOTALLY discredited Eldo as my choice over Greyhound and Intercape all because of theses drivers who have no urticacy and unprofessional conducting your business like a ****a. I will make sure I spread the word. This needs to be dealt with. More over, the music was loud, air con was off. We were told some sob story about water leaking. They just have no regard for us as your customers and I don’t feel these are the people you need to represent your company out there. What’s worse, they took no responsibility for their actions, what so ever. According to them it was all my fault. They lie about access to working tools ie. Petrol card. They are extremely selfish.